GUWAHATI, Nov 4 - Indian Railways has introduced a ‘customer-friendly’ refund system against cancelled tickets booked through the Indian Railway Catering & Tourism Corporation Limited (IRCTC)-authorised agents.
The new system has been introduced by IRCTC, which is an Indian Railways PSU, to bring in a transparent refund system for reserved e-tickets which are cancelled or fully waitlisted dropped tickets.
“Under the new system, passengers who booked tickets through authorised IRCTC agent will get an OTP (One Time Password) wherein the OTP will be received as SMS on the registered mobile number of the passenger. The passenger will be required to share the OTP with the agent who booked the ticket for getting the refund amount,” said Subhanan Chanda, Chief Public Relations Officer (CPRO) of NFR.
He added that the new system is intended to ensure more transparency in the refund process so that cancellation amount is refunded promptly to the passenger by the agents.
“The OTP-based refund for cancelled tickets or fully waitlisted dropped tickets will be processed only if the ticket is booked through IRCTC-authorised agents. The customer should provide the correct mobile number at the time of booking of reserved e-tickets so that IRCTC authorised agent records his or her mobile number correctly,” Chanda said.