Guwahati, Thursday, May 30, 2019
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SBI mega customer meet to improve service
Staff Reporter
 GUWAHATI, May 29 - The State Bank of India (SBI) conducted a mega customer meet on Tuesday for its customers across the country at more than 500 centres.

 In the north-eastern circle, these meets were conducted at 19 centres, across seven NE states.

Chief General Manager of SBI’s NE Circle Sunil Kumar Tandon presided over the mega customer meet for Guwahati Metro Centre at the GMC Hospital Auditorium.

The meet was an attempt made by SBI to reach out to its mass customer base across India to understand and obtain feedback from its customers to improve its services and products.

Speaking on the occasion, Tandon said State Bank of India is serving more than 43 crore customers. “These customers come from different segments. Bank delivers different products and services through different channels and is at the forefront of technology,” he said.

“Many facilities have been extended by way of digital mode especially through YONO, an Omni channel experience, unique of its kind in the entire banking industry which offers digital banking, financial superstore and online marketplace. The bank is also giving priority to quality of redressal of complaints. Through YONO, a customer can have cardless withdrawal also,” he said.

Tandon mentioned that the feedback gathered would be taken in proper perspective and all efforts made to fine-tune the services further.

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