STAFF REPORTER GUWAHATI, May 22 - Passenger Reservation System (PRS) counters started functioning from today in the Northeast Frontier Railway (NFR) zone.
A security personnel keeps watch on railway tracks at the Guwahati Railway Station during phase 4 of the nationwide lockdown, in Guwahati on Friday. – UB Photos
“Indian Railways decided to open PRS counters at stations for booking of reserved tickets in a phased manner from today. Accordingly, PRS counters have started functioning at various locations throughout NFR from today depending on requirement, feasibility and local conditions,” said an official statement.
It added, “Tickets can also be booked by passengers through authorised agents/sub-agents and also at Common Service Centres or Suvidha Kendras. Opening of ticket-booking counters at stations is an important step towards graded restoration of passenger railway services and making the task of ticket booking easy for all prospective travellers throughout India.”
In the NFR area, in locations where there are two PRS counters, only one will function.“And two counters will function in locations where more than two counters are in existence. However, the PRS counters will operate only in one shift from 8 am to 2 pm for ticketing purpose,” said the statement.
However, refunds against cancellations of tickets will be given at station counters only after May 25.
The NFR has requested passengers to pay either by cards or using digital modes or to tender exact amount in case the payment is made in cash.
All the PRS counters will function by observing guidelines issued by the Railway Board, the Union Ministry of Home Affairs and the respective State governments with regard to social distancing and hygiene protocols.
Under the Lumding Division of NFR, PRS counters have been opened at Kamakhya, Guwahati, Jagiroad, Chaparmukh, Hojai, Lumding, Diphu, Dimapur, Badarpur and Agartala, while in the Rangiya Division the counters at New Bongaigaon, Barpeta Road, Nalbari and Rangiya will function.
In the Tinsukia division, PRS counters have started operating at Jorhat, Tinsukia, New Tinsukia, Dibrugarh, Mariani, Simaluguri and Farkating. More PRS counters will become functional in the coming days, added the statement.