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Nagaland Police chief releases citizens’ charter
Correspondent
 DIMAPUR, May 16 - Nagaland Police have initiated in-house measures to improve interaction with the public, both qualitatively and geographically.Stressing that educating the public and ordinary citizens is equally important, Nagaland DGP Rupin Sharma, in a press communique today, said the police do not work in isolation, and hence it is important that citizens should know their rights and duties.

The DGP said a short list of activities on the police-public interface has been drawn up. He has requested everyone to help the police transform themselves and establish a rule-based order in the society.

“We are your friends, but we can also commit mistakes. While we try to rectify, it is requested that the public should cooperate and help us improve our image and functioning,” the State police chief said, while seeking cooperation, feedback, advice and queries from the public.

As per the citizens’ charter released by the DGP, once an FIR is registered, a copy of this is provided free of cost to the complainant. The final outcome of the investigation of the case filed by the complainant is provided to him/her free of cost, it added.

The applicant for passport, arms licence, character verification, etc., is not required to come to the police station for verification and no money is required to be paid for this purpose to any police officer, the charter stated.

It said action on receiving information about a missing person has to be taken at once at the police station and immediate registration of the FIR has to be done under proper sections of the law for all missing minors who are below 18 years.

It further said all citizen-specific services are to be rendered free of cost. These include verification of tenants, domestic help, employees, character verification for jobs or passports, etc., foreigners’ registration (C-Form), event performance, missing persons, lost property, recovery of stolen vehicles/property from any place (not even transportation charges), checking or verification of any documents by the police, etc.

Other security duties performed by the police without any cost to the public are vehicle checking at motor vehicle check posts (MVCPs) or static police check points from time to time, hotel checking, arms or arms licence checking, inner line permit, execution of warrants or summons issued by the court, traffic management, registration of FIRs on any information revealing the commission of a cognisable offence, fines/penalty at the time of release from police custody or lock-up or prison, complaint made to the police either as FIR or general duty entry.

The DGP urged the public to ask for his or her identity and also a printed/handwritten receipt if any police officer asks for any fine or penalty.

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