GUWAHATI, July 10 - The District Consumer Disputes Redressal Forum, Kamrup, has ordered Samsung India to pay Rs 14,200 as compensation to Nabajyoti Pathak within 45 days.
The complainant, journalist Nabajyoti Pathak had purchased a Samsung mobile handset on August 28, 2008. A few days after the purchase, Pathak noticed that the mobile set was not working properly and he brought the matter to the notice of the mobile store from where he had bought it. But the problem was not resolved.
On May 10, 2009, the mobile set stopped working and it was handed over to the Samsung Servicing Centre, Guwahati. After checking the handset, the servicing centre gave him an estimate of Rs 2787 to repair it. But the mobile handset was very much within the warranty period. As per the warranty card, Samsung India has to repair/replace the mobile set free of cost. The fact was brought to the notice of the company, but there was no action to address the problem.
According to the Consumers’ Legal Protection Forum which took up Pathak’s case, the cost of the mobile set was Rs 5,200 and claiming Rs 2787 as the cost of repair, which was above 50 per cent of the cost price and that too during the warranty period, was very much unreasonable.
“Nabajyoti Pathak filed a complaint with us against Samsung India for their negligence and total violation of the warranty condition,” said Ajoy Hazarika, secretary, Consumers’ Legal Protection Forum, who fought the case on behalf of the complainant.
A case was filed (No. CC-49/09) with the District Consumer Disputes Redressal Forum, Kamrup.
“The verdict has come after prolonged legal proceedings. It is the duty of all companies and business houses to refrain from unfair trade practices and protect the rights of innocent consumers,” said Hazarika.