Guwahati, Saturday, January 12, 2019
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IRCTC move to ensure food quality on trains
Staff Reporter
 GUWAHATI, Jan 11 - To allay doubts of passengers regarding the quality of food served to them, the Indian Railway Catering and Tourism Corporation (IRCTC) has developed an Artificial Intelligence module to detect anomalies in the standard operating procedure of the Railways by using CCTV footage.

“This now allows passengers to live stream kitchens 24x7 throughout the year to see how food served on trains is made and packaged. The base kitchen at Katihar has become the first such base kitchen in the Northeast Frontier Railway (NFR) zone to start such live streaming. Presently NFR has five base kitchens located at Katihar, New Jalpaiguri, New Coochbehar, Guwahati and Dibrugarh for supply of food items to trains. There are also plans to introduce similar live streaming facilities at all such base kitchens shortly,” said Pranav Jyoti Sharma, Chief Public Relations Officer (CPRO) of NFR.

He said the live streaming move has been made to increase transparency and ensure quality.

“It was developed in association with an artificial intelligence and vision computing company called Wobot. If an issue is captured, a ticket for the same will be automatically generated and an alert is sent to all through an email, and even to the IRCTC portal. The performance of base kitchens can be monitored and viewed through reports given in the online platform. Live streaming allows viewers to take a peek into the food preparation and packaging process. Live streaming will go a long way in increasing transparency and public confidence in the quality of food being cooked at IRCTC-monitored base kitchens. The live streaming can be accessed by anyone on IRCTC’s website under the gallery link,” said Sharma.

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