GUWAHATI, Feb 24 – A delegation from the World Bank led by Grace Morgan, senior governance specialist, called on Chief Minister Tarun Gogoi at his official residence at Khanapara recently and discussed reforms undertaken by the State Government in the areas of Public Service Delivery and Governance.The World Bank delegates included Satyendra Prasad, senior governance specialist, Michal Ben Gera, consultant and Yutika Vora, consultant with the World Bank.
In the course of the meeting, the delegation informed the Chief Minister about the Non Lending Technical Assistance (NLTA) Programme, which has already been cleared by the Department of Economic Affairs, Government of India, an official statement said.
Under this programme, the World Bank will assist the State Government in improving public service delivery and governance across the wide spectrum of departments, especially in the areas of business process re-engineering, digitisation of records, capacity building, human resource management, streng-thening of institutions and electronic service delivery adoption of innovative administrative practices.
The ongoing Administrative Reforms Programme of the State Government, include the adoption of the Result Framework Document, implementation of the Assam Right to Public Service Act, 2012, and introduction of the integrated online Public Grievance Redressal System.
Chief Minister Tarun Gogoi welcomed the initiatives of the World Bank in improving public service delivery and governance in Assam.
He hoped that the World Bank with its expertise and experience of working in many countries would bring the best and innovative practices to the State.
The Chief Minister also stressed, among other things, the need of simplification and streamlining of procedures, reduction in processing levels which would lead to speedy file movement and thrust on human resource management, especially with regard to recruitment procedures.
The meeting was also attended by Rajiv Bora, Principal Secretary, Administrative Reforms and Training and Information Technology Department, MK Yadava, MD, AMTRON, and Om Prakash, Joint Secretary, Administrative Reforms and Training Department.